Refund & Cancellation Policy
Effective Date: February 22, 2025
This Refund & Cancellation Policy applies to professional services provided by Karuna Gingell-Beckmann (“I”, “me”, or “my”).
Nature of Services
I provide professional consulting, advisory, and operational services.
Due to the nature of these services — which involve time, expertise, and intellectual input — services are generally non-refundable once work has commenced.
Refunds
Refunds are not provided for services already delivered or in progress, except where required by applicable UK law.
If you believe a service has not been delivered in accordance with the agreed scope or terms, please contact me promptly so the matter can be reviewed and addressed in good faith.
Cancellations & Rescheduling
Client-Initiated Cancellations
For fixed-term or retainer agreements, cancellation terms are outlined in the individual contract or statement of work.
For one-off sessions or engagements, cancellations must be made at least 48 hours in advance to avoid charges.
Late cancellations or no-shows may be charged in full.
Provider-Initiated Cancellations
If I need to cancel or reschedule a session, I will provide reasonable notice and offer either:
a rescheduled session, or
a pro-rated refund for any prepaid, undelivered services.
Dissatisfaction or Issues
If you have concerns about the quality or delivery of services, I encourage you to contact me as soon as possible.
My aim is always to resolve issues constructively and professionally.
Non-Refundable Items
The following are non-refundable:
Time already spent delivering services
Advisory work, analysis, documentation, or recommendations already provided
Reserved capacity under retainers or fixed-term agreements
Contact
If you have questions about this policy or wish to discuss a concern, please contact me.